You can call 01978 298993 (this can be used to report emergency repairs when your local housing office is closed). Find out more about our tenants’ mobile app. Certain repairs are our responsibility, and others are your responsibility. We'll give you an appointment and a job reference number. When you request a repair we will ask you for: your name, address, and phone number; times you will be at the property to let a contractor in; personal information to confirm your identity, for example your date of birth More information about repairs: Emergency repairs. Less urgent jobs like repairing kitchen units, doors, fences or gates will be carried out within 25 days. Remember - if you smell gas, call the National Grid on freephone 0800 111 999 immediately. Check what repairs the council is responsible for. If you need to report a non-emergency council house repair please use our online form. We may charge you for repairs to damage caused by your misuse or neglect, for example, if you lose your key or break a window. We are open Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm. The council has to fix urgent problems in council owned homes which could affect the tenant’s health, safety or security within a certain period. You can pay the council to do the repair, do the repair yourself or pay someone else to do it. If you prefer not to use the online form, you can phone us on 01223 457060, or speak to your caretaker if you have one. The council should repair any damage caused by maintenance or building work. We have target times for different types of repairs. Council services are currently significantly disrupted due to a serious cyberattack, and you may experience difficulty contacting us or using our services.. the online form for reporting repairs is temporarily unavailable; repairs can still be reported over the phone by calling 020 8356 3691 (Mon to Fri 8am-7pm; Sat 9am-1pm). For more information on timescales, read pages 7 to 9 of the housing repairs guide. This includes: electrical repairs; gas / central heating repairs; plumbing repairs; all other repairs Information on what repairs are, reporting a repair, safe working practices during COVID-19, accidental damage, appointments, repairs while buying your council home, the right to repair scheme, reporting repairs out of hours, permission to carry out your own work and works to septic tanks. They can advise on which matters are your responsibility too. Under your tenancy conditions, you're responsible for various repairs. Please make sure you also respect the two-metre rule and move to a different room if you can. Main number: 020 8921 8900. You can also report repairs using our Chat button at the top right-hand side of the page. Any further work that is not essential will not be done until normal service resumes. If you need to contact us regarding your repair, please call 0800 052 1183. If your repair is not essential, it will not be logged, and you will be asked to call back once the normal service resumes. Sign in. Private tenants please contact your landlord or letting agent. Please DO NOT use the following forms to report an emergency repair. We have made this decision because it’s vital that we do everything we can to prevent the spread of Covid-19 whilst at the same time we look after vulnerable people, protect staff from harm and maintain essential services. The Woolwich Centre, 35 Wellington Street, Woolwich, SE18 6HQ. Call 01233 330366 to report a repair during office hours (8.30am-4.00pm). If you wish to report an emergency please call 0345 608 1203.. You'll have at least 24 hours' notice of an appointment except in an emergency. Please provide your name and address together with a daytime contact number – and details of the repair work you need. We will carry out most repairs to the main structure of your home, but there will be certain things, such as minor repairs and replacement items, which you will be responsible for. Each section has easy to follow steps and information on common repairs query's and repairs which tenants are responsible for carrying out, to help you get things fixed quickly and safely. Repairs and advice Repairs and advice. Following the latest announcement from the Scottish Government on 19 December 2020, from 26 December 2020 until further notice, we are only able to carry out essential repairs in your home. Find out how to request advocate consent for someone to report repairs on your behalf. Tenants and repairs Leaseholders and repairs Request a housing repair Get permission to alter your home Dealing with condensation, damp and mould Dealing with asbestos Help with aids and adaptions Notify us about electrical works Gas servicing Fire safety in your home Council home repairs, cleaning and maintenance. Repairs, safety and maintenance . Repairs that are your responsibility will incur a charge, called rechargeable repairs. Monday to Thursday 08:30am - 5pm ; Friday 08:30am - 4:30pm ; We now have dedicated #Coronavirus section on our website dedicated to provide you with the information and updates on our services. Full details of which repairs are our responsibilities are contained within the repairs handbook. Request a repair. If you live in Northolt or Kenley at Broadwater Farm, your gas contractor is Switch 2 and Coefly but you can contact our Customer Contact Centre on 020 8489 5611. Your own home improvements Communal areas include stairs and landings, door entry systems, communal lighting and drains, communal windows. This number is available 24 hours per day, every day. ... We’ll need to contact you before we can visit, so include a valid phone number when you submit the form. Emergency out-of-hours repairs. No Council tenant is at risk of losing their home during the current pandemic. The safest way for you to contact the council is via our website. Council housing repairs You can report repairs that need doing online or by phone, arrange your own repairs, or make use of our Handyperson Service if you are 60 years or over. Find out more about rechargeable council housing repairs. Generally you won't get charged for repairs, but if the damage was caused by a tenant, family member or visitor, we will recharge the tenant for the repairs. Operatives have been trained to keep you and themselves safe during the work and will follow robust protocols when in your home, including always keeping two-metres distant from you. Leaseholders can request repairs to communal areas only. You must allow our staff and contractors access to your property to carry out repairs. ... Condensation occurs when warm moist air comes into contact with a cold surface. Please continue to check for further updates. Emergency out-of-hours repairs. For emergency gas heating repairs, you can call us on 020 8489 5611 at any time. ... You should give your name, address, contact telephone number and the nature of the fault. To report an essential repair please phone. Check which parts of your home are your responsibility and which are ours. Reporting repairs or improvements. Reporting non-emergency council house repairs. Telephone. Find out more about repairs that you're responsible for. During the national lockdown which began on 5 January, the repairs service will only deal with emergency and urgent calls until further notice to minimise visits to residents’ homes. We will also take action to safeguard people at risk e.g. Standard repairs will be given an appointment within the next 25 days, with more vital repairs like mould and damp problems or broken kitchen/bathroom extractor fans prioritised to 10 days. Emergency repairs Contact us on 01623 463463 and select option 1. Rechargeable repairs are those that tenants are responsible for, for example holes or other damage to internal doors, damage to kitchen units and worktops.